Notification Preferences

Control what notifications CloudRent Pro sends and how. Configure company-wide defaults and let individuals customise their personal preferences. The right notification setup keeps everyone informed without overwhelming them.

Notification Channels

Channel	Best For
In-App	Non-urgent updates, activity feed
Push	Time-sensitive alerts, job assignments
Email	Record-keeping, detailed information
SMS	Critical alerts (optional add-on)

Company-Wide Settings

Admins configure defaults for everyone:

• Go to Settings → Notifications

• Configure each notification type:

• Which channels are available

• Which are enabled by default

• Which are mandatory (can't be disabled)

• Save

Notification Types

Operational Notifications

Notification	Default Channels
Job Assigned	Push, In-App
Job Changed	Push, In-App
Shift Published	Push, Email
Shift Changed	Push, In-App

Customer Notifications

Notification	Default Channels
New Rental Created	Email, In-App
Payment Received	Email, In-App
Invoice Overdue	Email

System Notifications

Notification	Default Channels
Licence Expiring	Email, In-App
Maintenance Due	Email, In-App
Chat Message	Push, In-App

💡

Tip: Make job assignment notifications mandatory for field staff. They need to know about new work immediately.

Personal Preferences

Each user can adjust their own settings:

• Click profile icon → Settings

• Go to Notifications

• Toggle notifications on/off

• Save

Personal settings override company defaults (except mandatory notifications).

Quiet Hours

Stop notifications during off-hours:

Company Default

• Go to Settings → Notifications → Quiet Hours

• Set start time (e.g., 9:00 PM)

• Set end time (e.g., 6:00 AM)

• Configure ASAP override (urgent notifications bypass)

Personal Override

Individuals can set their own quiet hours different from company default.

Email Digest

Combine multiple notifications into a summary:

• Go to Notification Settings

• Enable "Email Digest"

• Set frequency: Daily or Weekly

• Set delivery time

Digest includes:

• All notifications since last digest

• Summary of activity

• Items requiring attention

Notification Frequency Controls

Prevent notification overload:

• Batch similar notifications — Group within time window

• Maximum per hour — Cap notifications (except urgent)

• Throttle chat — Group chat messages if many arrive quickly

Customer Notifications

Configure what customers receive:

• Go to Settings → Customer Notifications

• Configure each event:

• Quote sent

• Rental confirmed

• Delivery scheduled

• Invoice sent

• Payment reminder

Customers receive notifications via email.

Testing Notifications

Verify settings work correctly:

• Go to staff profile

• Click "Send Test Notification"

• Select channel (Push, Email)

• Send and verify receipt

Troubleshooting

Not Receiving Push

• Check device settings allow CloudRent Pro notifications

• Verify app has permission

• Check battery saver isn't blocking

• Try logging out and back in

Not Receiving Email

• Check spam/junk folder

• Verify email address is correct

• Check notification settings

• Add CloudRent Pro to safe senders

Tips for Notification Settings

📝 Start Conservative

Enable less at first. Add more if people miss information.

💰 Respect Personal Time

Use quiet hours. People need time away from work.

📂 Make Critical Mandatory

Some notifications should never be disabled.

🎯 Review Periodically

Check if notification settings still match how the team works.

ℹ️

Note: Too many notifications leads to people ignoring them. Be selective about what truly needs real-time alerting.