Stripe Setup
Connect Stripe to accept online payments from customers. Stripe handles credit card processing, security, and deposits directly into your bank account. Setup takes about 10 minutes.
Why Use Stripe
Accept cards online — Customers pay invoices directly
Automatic reconciliation — Payments sync to CloudRent Pro
Secure — PCI compliant, you never see card numbers
Fast deposits — Funds in your bank within 2 days
Before You Start
You'll need:
Australian business bank account
ABN for your business
Business owner/director identification
Connecting Stripe
Go to Settings → Payments → Stripe
Click "Connect Stripe"
You'll be redirected to Stripe
Sign in or create a Stripe account
Complete business verification
Authorise CloudRent Pro access
Return to CloudRent Pro
💡
Tip: If you already have a Stripe account, you can connect it. You don't need to create a new one.
Stripe Verification
Stripe requires business verification:
Business Details
Legal business name
ABN
Business address
Industry type
Bank Account
BSB and account number
Account holder name
Identity Verification
Business owner/director details
May require ID document upload
Verification is typically instant but may take 1-2 days in some cases.
Payment Settings
After connecting, configure options:
Go to Settings → Payments
Configure:
Setting |
Description |
|---|---|
Accept Credit Cards |
Enable/disable card payments |
Accepted Cards |
Visa, Mastercard, Amex |
Surcharge |
Optional fee for card payments |
Minimum Amount |
Minimum for card payments |
Payment Experience
When customers pay invoices:
Customer receives invoice (email or link)
Clicks "Pay Now"
Enters card details on Stripe-hosted page
Payment processed
Invoice marked paid in CloudRent Pro
Receipt sent to customer
Fees
Stripe charges transaction fees:
Card Type |
Fee |
|---|---|
Domestic cards |
1.75% + $0.30 |
International cards |
2.9% + $0.30 |
Fees are deducted before deposit. You can pass fees to customers via surcharging (check legal requirements).
Deposits
Funds transfer to your bank:
Standard — 2 business days
Instant — Within minutes (fees apply)
Configure payout schedule in your Stripe dashboard.
Bond/Deposit Collection
Use Stripe to collect rental bonds:
Add bond to rental
Customer pays via Stripe
Bond held as a charge
Refund or claim at rental end
⚠️
Warning: Standard Stripe charges capture funds immediately. For true "hold" functionality, consider Stripe's authorization features for eligible merchants.
Viewing Transactions
See all Stripe payments:
Go to Payments in CloudRent Pro
Filter by "Stripe"
See all card transactions
Or view in your Stripe Dashboard for more detail.
Refunds
Process refunds when needed:
Find the payment
Click "Refund"
Enter amount (full or partial)
Confirm
Refunds take 5-10 days to appear on customer's card.
Disconnecting Stripe
If you need to disconnect:
Go to Settings → Payments → Stripe
Click "Disconnect"
Confirm
Existing transactions remain in history. You won't be able to accept new card payments until reconnected.
Tips for Stripe Setup
📝 Complete Verification
Incomplete verification limits your account. Finish all Stripe requirements.
💰 Consider Surcharging
Passing fees to customers is legal in Australia with proper disclosure.
📂 Monitor Fees
Track payment processing costs in your accounting.
🎯 Test First
Process a small test payment to ensure everything works.
ℹ️
Note: Stripe accounts are managed by Stripe, not CloudRent Pro. For account issues, contact Stripe support directly.