Delivery Options
CloudRent Pro supports multiple delivery methods to match how your business operates. Configure whether customers pick up from your yard, you deliver to their site, or a third-party courier handles transport.
Delivery Methods
Method |
Description |
Best For |
|---|---|---|
Customer Pickup |
Customer collects equipment from your location |
Local customers, small items, walk-in trade |
Delivery |
You deliver equipment to customer's site |
Large equipment, construction sites, events |
Courier |
Third-party courier transports equipment |
Distant locations, time-sensitive, specialised transport |
Setting Delivery Method
Open the rental (or create a new one)
Find the Delivery section
Select the method from the dropdown
Configure method-specific details
Save the rental
Customer Pickup
When customers collect equipment themselves:
Configuration
Pickup Location — Your yard/warehouse address (auto-populated from company settings)
Pickup Date/Time — When customer should arrive
Special Instructions — Loading bay, contact person, parking
What Happens
No delivery charge is added
Pickup appointment appears on your dispatch calendar
Customer can be sent pickup confirmation email
💡
Tip: Set operating hours for pickups in Settings → Locations to prevent bookings outside your open times.
Delivery
When you deliver to the customer's site:
Configuration
✓ Required
Delivery Address — Where to deliver
○ Optional
Site Contact — Person to meet on site
Site Contact Phone — Direct contact number
Delivery Date — When to deliver
Delivery Window — Morning, Afternoon, or specific time
Access Instructions — Gate codes, parking, site rules
Delivery Address Options
Use customer's address — Pre-populated from customer profile
Enter new address — For this rental only
Select saved address — If customer has multiple saved locations
Adding Delivery Charges
Delivery charges can be added as a line item:
Click "Add Delivery Charge"
Enter the amount
Or select a preset from your delivery rate card
ℹ️
Note: Configure delivery rate zones in Settings → Delivery to auto-calculate charges based on distance or postcode.
Courier
When a third party handles transport:
Configuration
Delivery Address — Where courier delivers
Courier Company — Which courier to use
Tracking Number — Once dispatched
Courier Cost — What you pay (internal)
Customer Charge — What customer pays
Courier Workflow
Book the courier (outside CloudRent Pro)
Enter tracking number on the rental
Send tracking to customer via email
Collection (Returns)
The return method is separate from delivery:
Return Method |
Description |
|---|---|
Customer Returns |
Customer brings equipment back to your yard |
Collection |
You pick up equipment from customer's site |
Courier Return |
Courier picks up and returns equipment |
Set return method in the rental's Delivery section under "Return Method".
Logistics Integration
When delivery or collection is set, CloudRent Pro can automatically create logistics jobs:
Toggle "Create Logistics Job" to On
Job appears in the Logistics → Job Queue
Assign driver/vehicle from the dispatch board
This connects your rental to the delivery workflow seamlessly.
Delivery Time Windows
Window |
Typical Hours |
|---|---|
Morning |
6:00 AM – 12:00 PM |
Afternoon |
12:00 PM – 6:00 PM |
ASAP |
First available slot |
Specific Time |
Exact time requested |
Configure time windows in Settings → Delivery to match your operating hours.
Tips for Delivery Management
📝 Save Customer Addresses
Store multiple addresses on customer profiles for quick selection on future rentals.
🚚 Set Delivery Zones
Configure zone-based pricing to automate delivery charge calculations.
💰 Don't Forget Collection
Charge for collection separately if your business model requires it.
🎯 Use Site Contacts
Always capture a site contact. Drivers need someone to meet on arrival.
⚠️
Warning: Double-check delivery addresses, especially for construction sites. Incorrect addresses cause delays and frustrated customers.