Job Priority
Priority levels help dispatchers focus on urgent work first. When you have a full queue, priorities ensure time-sensitive jobs get attention while routine work fits around them.
Priority Levels
Level |
When to Use |
Visual |
|---|---|---|
ASAP |
Drop everything, do this now |
Red flag, top of list |
High |
Important, fit in today |
Orange indicator |
Normal |
Standard timing, no rush |
No indicator |
Low |
Flexible, do when convenient |
Grey indicator |
Setting Priority
When Creating a Job
Create the job as normal
Select priority level from dropdown
Save
On Existing Jobs
Open the job
Click the priority indicator (or find in details)
Select new priority
Save
💡
Tip: Right-click a job in the queue for quick priority change without opening details.
Priority from Rentals
When jobs are created from rentals:
Standard delivery — Normal priority
Same-day delivery — High priority (automatic)
ASAP delivery — ASAP priority (automatic)
Priority can be adjusted after creation if needed.
How Priority Affects Display
In the Queue
Jobs sort by:
Priority — ASAP first, then High, Normal, Low
Scheduled time — Earliest first within each priority
On Staff Columns
Priority jobs show:
Coloured border matching priority
Flag or badge icon
Sorted to top of their time slot
In Notifications
High priority and ASAP jobs:
Send immediate push notifications
Override quiet hours (if configured)
Show urgency indicator in notification
ASAP Jobs
ASAP is reserved for true emergencies:
Equipment breakdown on active job site
Safety issue requiring immediate response
VIP customer with urgent need
⚠️
Warning: Overusing ASAP dilutes its meaning. If everything is urgent, nothing is. Reserve ASAP for genuine emergencies.
Filtering by Priority
Go to Logistics
Click "Filter"
Select priority levels to show
Common filters:
ASAP + High only — See urgent work
Normal + Low — See routine work to schedule
Priority Alerts
The system alerts you to priority issues:
Unassigned ASAP — Dashboard warning if ASAP job isn't assigned
High priority approaching — Alert if high priority job is within 2 hours
Priority overdue — Escalation if priority job passes scheduled time
Automatic Priority Changes
Some conditions automatically affect priority:
Approaching deadline — Jobs may bump to High as time approaches
Customer follow-up — If customer calls asking about a job
Overdue jobs — Past due jobs are flagged regardless of original priority
Best Practices
Assigning ASAP
Set to ASAP
Assign immediately — Don't leave in queue
Call or message staff — Don't rely on notification alone
Monitor progress — Check it gets done
Managing High Priority
Review at start of day
Assign to reliable staff
Build in buffer time
Tips for Priority Management
📝 Define What "High" Means
Agree with your team on criteria for each level.
💰 Review Daily
Priorities change. Yesterday's urgent may be today's routine.
📂 Communicate Changes
If you bump priority, tell the assigned staff why.
🎯 Track Response Times
Measure how quickly priority jobs get completed.