Job Queue
The job queue is your staging area for work that needs to be assigned. It shows all pending deliveries, pickups, and service jobs waiting for dispatch to staff members.
Understanding the Queue
Jobs enter the queue from multiple sources:
Rental deliveries — When rentals are created with delivery
Rental pickups — When return dates are scheduled
Service requests — From customers or internal requests
Manual jobs — Created directly in Logistics
Viewing the Queue
Go to Logistics
The queue appears on the left side of the dispatch board
Unassigned jobs are listed by scheduled date/time
Queue Information
Each job in the queue shows:
Field |
Description |
|---|---|
Type Icon |
Delivery, Pickup, or Service |
Customer |
Who the job is for |
Address |
Delivery/pickup location |
Scheduled Time |
When it needs to happen |
Priority |
Priority level or ASAP flag |
Equipment |
Brief list of items |
Filtering the Queue
Filter to find specific jobs:
Date — Today, tomorrow, this week, date range
Job type — Delivery, Pickup, Service
Priority — High priority, ASAP only
Area — By suburb or region
💡
Tip: Start each morning by filtering to "Today" to see what needs to be dispatched.
Assigning from the Queue
Drag and Drop
Click and hold a job in the queue
Drag it to a staff member's column
Drop it at the appropriate time slot
Job moves from queue to assigned
Click to Assign
Click a job to open details
Click "Assign"
Select staff member from dropdown
Confirm
Queue Alerts
The queue highlights issues:
Red border — Overdue (scheduled time has passed)
Orange border — Due soon (within 2 hours)
Star icon — High priority
Clock icon — Time-sensitive (specific time window)
Creating Jobs Manually
Click "Add Job" above the queue
Select job type: Delivery, Pickup, Service, or Transfer
Enter details:
✓ Required
Customer
Address
Scheduled date/time
○ Optional
Link to rental
Equipment list
Special instructions
Priority level
Save — Job appears in queue
Bulk Actions
Select multiple jobs for bulk operations:
Hold Shift and click to select multiple
Click "Bulk Actions"
Choose action:
Assign to same staff member
Change date
Set priority
Tips for Queue Management
📝 Check Queue Regularly
Jobs accumulate throughout the day. Don't let the queue grow too large.
💰 Prioritize Thoughtfully
Not everything can be urgent. Reserve high priority for truly time-sensitive jobs.
📂 Clear Overdue Items
Overdue jobs need attention — either reschedule or complete them.
🎯 Balance Workloads
Don't overload one person while others have capacity.
ℹ️
Note: Jobs in the queue are visible to all dispatch staff. Coordinate with your team to avoid double-assigning.