Frequently Asked Questions

CloudRent Pro is a complete rental management platform built specifically for Australian equipment hire businesses. It includes equipment tracking, reservations, invoicing, digital signatures, safety compliance (SWMS), staff management, and mobile apps - all in one integrated system.

Simply click "Start Free Trial" on our website and create an account. No credit card is required. You'll get full access to all features for 30 days. Your data is preserved when you upgrade to a paid plan.

Yes! CloudRent Pro supports importing customers, equipment, and inventory from spreadsheets (CSV/Excel). We also offer professional onboarding where our team handles the data migration for you.

All plans include access to our help center with video tutorials and documentation. Professional and Business plans include priority support, and we offer paid onboarding packages that include personalized training sessions.

At the end of your trial, you'll be prompted to choose a plan. All your data is preserved - nothing is deleted. If you don't subscribe, your account becomes read-only until you upgrade.

Absolutely. You can upgrade or downgrade at any time. Changes take effect on your next billing cycle with prorated adjustments. Downgrading may limit access to certain features.

Each person who logs into the CloudRent Pro web app counts as a user. The mobile app is an optional add-on at $10/user/month, and the driver app (for viewing jobs only) is always free.

Prices shown on our website are ex-GST. GST (10%) is added at checkout for Australian businesses. You'll receive a tax invoice for your records.

We accept all major credit cards (Visa, Mastercard, Amex) via Stripe. Annual plans can also be paid by bank transfer upon request.

Yes! Our mobile apps have full offline capability. You can view equipment, complete inspections, capture signatures, and record jobs without internet. Everything syncs automatically when you're back online.

Yes. You can upload your logo, set your business colors, and customize the invoice template. Your invoices, quotes, and contracts will all feature your professional branding.

CloudRent Pro connects directly to your Xero account via OAuth. Invoices sync automatically to Xero, customer contacts are kept in sync, and payments recorded in either system appear in both. Available on Professional and Business plans.

SWMS (Safe Work Method Statement) is a safety document required in Australia for high-risk construction work. CloudRent Pro includes a digital SWMS system with templates, risk assessments, and mobile signing. Essential for construction and civil hire businesses.

Yes! With the Customer Portal add-on ($49/month), your customers can browse available equipment, check pricing, make bookings, view their rental history, and pay invoices online.

Your data is stored securely in Australian data centers. We use industry-standard encryption for data at rest and in transit. Regular backups ensure your data is always protected.

CloudRent Pro works on any modern web browser (Chrome, Safari, Firefox, Edge). Our mobile apps are available for iOS (iPhone/iPad) and Android devices.

Yes. CloudRent Pro is designed for teams. Changes sync in real-time across all devices. Staff can have different permission levels to control what they can access.

Our digital signatures are compliant with the Australian Electronic Transactions Act. Each signature captures a timestamp, IP address, and optional GPS location for a complete audit trail.

All plans include email support and access to our help center. Professional plans get priority email support. Business plans include phone and live chat support plus a dedicated account manager.

Our support team is available Monday to Friday, 8am to 6pm AEST. Business plan customers have access to extended support hours.

Yes! We offer professional onboarding packages that include data migration from your existing system, whether that's spreadsheets, another rental software, or a custom solution.